Refund Policy

Effective Date: [Insert Date]

At 24hNow, we strive to ensure our customers and service providers have a positive experience. We understand that there may be instances where refunds are necessary. This Refund Policy outlines the conditions and processes for requesting and receiving a refund.

Eligibility for Refunds

Service Not Provided:

• If a service provider fails to show up or does not complete the agreed-upon service, you are eligible for a full refund of the amount paid.

Service Not as Described:

• If the service provided significantly differs from the description or agreed-upon terms, you may be eligible for a partial or full refund after a review of the case.

Cancellation by Customer:

• If you cancel a service request within 24 hours of accepting a bid, you may be eligible for a full refund.
• If you cancel after 24 hours of accepting a bid but before the service has started, you may be eligible for a partial refund, minus any cancellation fees as outlined in our Cancellation Policy.

Cancellation by Service Provider:

• If a service provider cancels after a bid has been accepted, you are eligible for a full refund.

Non-Refundable Situations

• Completed Services: If the service has been completed to the agreed-upon standards, no refund will be issued.
• Customer No-Show: If a customer fails to provide necessary access or information required for the service, resulting in the service not being performed, no refund will be issued.

How to Request a Refund

1. Contact Customer Support:

   • Email: [Insert Email Address]
   • Phone: [Insert Phone Number]
   • Provide details of your request, including the service request number, date, and reason for the refund.

2. Review Process:

   • Our team will review your request and may contact you and the service provider for additional information.
   • Refund decisions are typically made within 5-7 business days of receiving the request.

3. Notification:

   • You will be notified of the decision via email or phone.

4. Refund Processing:

   • Approved refunds will be processed to the original method of payment within 7-10 business days of approval.

Dispute Resolution

If you are not satisfied with the resolution of your refund request, you can escalate the matter to our senior customer support team. We will make every effort to resolve the issue to your satisfaction.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. You are advised to review this Refund Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

24hNow Customer Support
244 5th Avenue, New York, NY 10001
support@24hnow.com
+1 347 854-5192

Thank you for choosing 24hNow. We value your business and are committed to providing a fair and transparent refund process.