Terms & Conditions

Effective Date: [Insert Date]

Welcome to 24hNow. These Terms & Conditions ("Terms") govern your use of our website and mobile application ("Platform"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

1. Acceptance of Terms

By using 24hNow, you agree to comply with and be bound by these Terms, as well as our Privacy Policy, Cancellation Policy, and Refund Policy. These Terms apply to all users of the Platform, including customers, service providers, and technicians.

2. Account Registration

• Eligibility: You must be at least 18 years old to create an account and use our services.
• Account Information: You agree to provide accurate and complete information when creating an account and to update your information as necessary.
• Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

3. Use of the Platform

• Service Requests: Customers can post service requests, which service providers can bid on.
• Bidding: Service providers can submit bids on service requests, and customers can choose among the bids.
• Assignments: Service providers can assign work to their internal technicians through the Platform.
• Payments: Payments for services are processed through our secure payment gateway.

4. User Conduct

• Prohibited Activities: You agree not to engage in any of the following activities:
  • Violating any applicable laws or regulations
  • Posting false, misleading, or fraudulent information
  • Harassing, threatening, or abusing others
  • Interfering with the operation of the Platform
  • Attempting to gain unauthorized access to the Platform or other users' accounts

5. Service Provider Responsibilities

• Qualifications: Service providers must have the necessary qualifications, licenses, and insurance to perform the services they offer.
• Compliance: Service providers must comply with all applicable laws and regulations.
• Performance: Service providers are responsible for performing services in a professional and timely manner.

6. Payment and Fees

• Payment Processing: Payments are processed through our secure payment gateway. Customers agree to pay for services in accordance with the agreed-upon terms.
• Service Fees: 24hNow may charge service fees for the use of the Platform. These fees will be disclosed at the time of the transaction.
• Refunds: Refunds are processed in accordance with our Refund Policy.

7. Disputes and Cancellations

• Dispute Resolution: If a dispute arises between a customer and a service provider, 24hNow will make reasonable efforts to mediate and resolve the issue.
• Cancellations: Cancellations are subject to our Cancellation Policy.

8. Intellectual Property

• Ownership: 24hNow retains all rights, title, and interest in and to the Platform, including all intellectual property rights.
• License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Platform for its intended purposes.

9. Limitation of Liability

To the fullest extent permitted by law, 24hNow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the Platform; (b) any conduct or content of any third party on the Platform; or (c) unauthorized access, use, or alteration of your transmissions or content.

10. Indemnification

You agree to indemnify, defend, and hold harmless 24hNow, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any rights of another.

11. Termination

We may terminate or suspend your account and access to the Platform at our sole discretion, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will immediately cease.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Insert State/Country], without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

24hNow Customer Support
244 5th Avenue, New York, NY 10001
support@24hnow.com
+1 347 854-5192